Frequently Asked Questions

What sizes of bottled water do you deliver?

We offer: 5 gallon and 3 gallon refillable bottles.

Do you have BPA-Free bottles?

Yes, We do! Please request BPA-Free bottles when you place your order.

How often are deliveries made?

Typically, for residential accounts using up to 9 bottles per month deliveries are scheduled for every four weeks. Business accounts that use 10 or more bottles in a month and don't have a lot of room for storage can be placed on a bi-weekly schedule.

Is there a delivery fee?

Yes. Please contact our office to request information on delivery fees.

Do you rent electric hot and cold water dispensers?

Yes, we have a monthly rental program for business accounts only.

I need some type of water dispenser in my home-what options do you offer?

We have a nice selection of ceramic crocks, floor and counter top stands, and hydropumps. Visit our In-Store Pick Up page for examples.

What is your delivery area?

We make deliveries bi-monthly and every four weeks in Eugene, Springfield, and the McKenzie Valley. Areas serviced every four weeks include: Coburg, Harrisburg, Junction City, Veneta/Elmira, Creswell, Cottage Grove and Pleasant Hill.

How do I know when it’s my delivery day?

You are provided a calendar card showing your delivery dates for the entire year. Remember to request additional calendar cards!

What if I forget my delivery day and forget to leave out my empties?

Call our office to reschedule your delivery. A special delivery charge will apply if an off route delivery is available. For rural deliveries, you may have to wait until our next scheduled delivery.

How do I make a payment?

You will receive an invoice 1-3 days after delivery via email. Invoices may be paid via the link in the invoice email with a credit card or bank account. You may also mail a check or you can call our office and make a payment by using your debit or credit card.

Remember If Your Water Supply Runs Low Between Deliveries-You Can Always Come To The McKenzie Mist Store At 4222 W 6th Avenue Or Visit Wynants In Downtown Springfield To Pick Up Fresh Bottles!

If you need an emergency delivery a modest special delivery fee will be added.